Privacy Policy

1. Introduction

Elite CleanForce ("we," "us," "our," or "Company") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website and interact with our services.

2. Information We Collect

We collect information you provide directly to us, including:

• Contact Information: Name, email address, and phone number (collected through our contact forms)
• Service Details: Information about the cleaning services you enquire about
• Communication Data: Any messages or inquiries you send us via email or phone
• Technical Data: IP address, browser type, pages visited, and referring URL (automatically collected)

3. How We Use Your Information

We use the information we collect to:

• Respond to your service inquiries and provide quotes
• Confirm and schedule cleaning appointments
• Send you important updates about your booking
• Improve our website and services
• Comply with legal obligations and advertising platform requirements
• Prevent fraud and maintain security

4. Data Storage and Security

Your personal information is stored securely on our website platform. We use industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the Internet is 100% secure, and we cannot guarantee absolute security.

5. Who We Share Your Data With

We do not sell, trade, or rent your personal information to third parties. Your data is used solely by Elite CleanForce to provide you with cleaning services and respond to your inquiries. We may share limited information with:

• Our team members: Who need access to fulfill your service request
• Advertising platforms (Google Ads): To comply with advertising requirements and track lead quality
• Legal authorities: If required by law or to protect our rights

6. Retention of Data

We retain your personal information only for as long as necessary to provide our services and fulfill the purposes outlined in this policy. Typically, we keep contact information for up to 12 months after your last interaction with us, unless we are required to retain it longer for legal reasons.

7. Your Rights

You have the right to:

• Access the personal information we hold about you
• Request correction of inaccurate data
• Request deletion of your data (subject to legal obligations)
• Opt-out of marketing communications
• Withdraw your consent at any time

To exercise any of these rights, please contact us at elitecleanforceltd@outlook.com.

8. Contact Information

If you have questions about this Privacy Policy or our data practices, please contact us:

9. Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. We will notify you of any material changes by updating the "Last updated" date at the top of this page.

By using our website and contacting Elite CleanForce, you acknowledge that you have read and understood this Privacy Policy.